Terms and Conditions

1. Introduction

Welcome to London Water Services (londonwaterservices.co.uk). By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. London Water Services is a referral and lead generation service that connects consumers with qualified, third-party water treatment, filtration, softening, and purification specialists operating in London and the surrounding areas. We do not directly provide installation, maintenance, or repair services. If you do not agree to these Terms and Conditions in full, you must cease using this website immediately.

2. About Our Service

London Water Services operates as an introductory service. Our role is limited to:

• Collecting enquiry information submitted by users through our website
• Passing that information to one or more third-party service providers who may be able to assist with your requirements
• Facilitating initial contact between consumers and relevant specialists

We are not a water treatment company, contractor, or service provider. Any contract for services will be formed directly between you and the third-party specialist you choose to engage. London Water Services is not a party to any such contract.

3. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age
• You are a resident of the United Kingdom or are enquiring on behalf of a UK-based property
• The information you provide is accurate, complete, and not misleading
• You have the authority to authorise any work or services at the property specified in your enquiry

4. How Enquiries Work

When you submit an enquiry through our website, you are providing consent for London Water Services to:

• Share your contact details and enquiry information with up to four (4) suitable third-party service providers
• Contact you by telephone, email, or SMS to discuss your requirements or pass your details to relevant specialists
• Retain your information in accordance with our Privacy Policy

Submission of an enquiry does not guarantee that a service provider will contact you, that services will be available in your area, or that any quote provided will meet your requirements or budget.

You are under no obligation to engage any service provider introduced through our website.

5. Third-Party Service Providers

London Water Services works with a network of independent, third-party contractors and companies. We take reasonable steps to ensure that the service providers in our network are appropriately qualified and reputable; however, we do not:

• Guarantee the quality, timeliness, or outcome of any work carried out by a third-party provider
• Endorse or recommend any specific provider over another
• Accept responsibility for the actions, omissions, advice, or workmanship of any third-party provider

You are strongly encouraged to verify the credentials, insurance, and accreditations of any service provider before engaging them and to obtain a written quote before authorising any work.

Any dispute arising from services provided by a third party must be resolved directly with that provider. London Water Services cannot act as mediator or arbitrator in such disputes.

6. No Advice Given

The content on this website is provided for general informational purposes only. Nothing on this website constitutes professional technical, engineering, health, or legal advice. You should not rely solely on information found on this website when making decisions about your water supply, treatment systems, or property.

Always seek independent professional advice where appropriate.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of London Water Services or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written permission.

8. Acceptable Use

When using this website, you agree not to:

• Submit false, misleading, or fraudulent enquiries
• Use the website for any unlawful purpose or in a way that violates any applicable law or regulation
• Attempt to gain unauthorised access to any part of our systems or infrastructure
• Introduce malware, viruses, or other harmful code to the website
• Use automated tools to scrape, harvest, or collect data from this website
• Engage in any conduct that could damage the reputation or operation of London Water Services

We reserve the right to refuse service, block access, or report activity to relevant authorities if we reasonably believe these terms are being violated.

9. Limitation of Liability

To the fullest extent permitted by law, London Water Services shall not be liable for:

• Any loss or damage arising from your reliance on information provided on this website
• Any acts, omissions, or negligence of third-party service providers introduced through our service
• Any indirect, consequential, or incidental loss arising from your use of this website
• Any interruption, suspension, or errors affecting the availability of this website

Our total liability to you in connection with your use of this website and our services shall not exceed zero pounds (GBP) where no fee has been paid by you, as our introductory service is provided to consumers free of charge.

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

10. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By submitting an enquiry, you acknowledge that you have read and understood how we collect, use, and share your personal data.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11. Cookies

This website uses cookies and similar tracking technologies to improve user experience and analyse website traffic. By continuing to use this website, you consent to our use of cookies in accordance with our Cookie Policy.

12. Third-Party Links

This website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. London Water Services has no control over the content, privacy practices, or availability of third-party websites and accepts no responsibility for them.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of this website following any changes constitutes your acceptance of the revised terms.

We recommend that you review these Terms and Conditions periodically.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

London Water Services
Website: londonwaterservices.co.uk